These terms and conditions of service govern the use of the services provided by Monday Project Co. (hereinafter referred to as "the Service Provider"). By booking an appointment, partnering with us as a client or brand or using our website and services, you agree to these terms and conditions.

1. Services and Payments

Description of Services
The Service Provider offers professional fashion styling and related services. We reserve the right to modify or discontinue any service without prior notice.

Payment Terms
We require 100% payment upfront for all services unless otherwise agreed upon. If you prefer a payment plan or deposit, please contact us to discuss. We accept Mastercard, Visa, and bank transfers. Your appointment will be confirmed upon receipt of payment. If payment is not made, the appointment may be released.

If you have not paid 100% upfront, late payments will incur an additional 10% fee in the first month. This continues for subsequent months, increasing by an additional 10% per month to encourage timely payments and cover the costs associated with delayed transactions.

2. Cancellation and Refund Policy

Appointment Cancellations

• Notice Period: To cancel or reschedule an appointment, please provide a minimum of 48 hours’ notice.

• Late Cancellations: Cancellations made within 24 hours of your booking incur a cancellation fee of 50% of the service cost.

No-Shows

• Definition: Failure to attend your appointment without prior notice will be considered a no-show.

• Fee: No-shows will be charged 100% of the service cost.

Rescheduling

• Rescheduling requests must be made at least 48 hours in advance.

Emergencies
We understand that emergencies can happen. If you need to cancel or reschedule due to an emergency or illness, please contact us as soon as possible.

Refund Policy

• Full refunds are issued for cancellations made a minimum of 1 week before the appointment.

• No refunds will be provided for late cancellations, no-shows, changes of mind, or rescheduling made within 24 hours.

• If you wish to transfer your appointment to a friend or family member, please contact us to arrange this.

Processing of Refunds
Refunds will be processed within two weeks of the cancellation notice.

3. Use of Services

You agree to use the services provided by the Service Provider only for lawful purposes and in accordance with these terms and conditions. We reserve the right to terminate your access to the services at any time for any reason without prior notice.

4. Intellectual Property

All content and materials provided by the Service Provider, including but not limited to logos, trademarks, and website content, are the property of the Service Provider and are protected by applicable copyright and trademark laws.

5. Limitation of Liability

The Service Provider shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of its services.

6. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

7. Privacy Policy

The Service Provider respects your privacy and is committed to protecting your personal data. By using our services, you consent to the processing of your personal data in accordance with our privacy policy.

8. Confidentiality

We agree to maintain the confidentiality of any information provided by you in connection with our services. We will not disclose such information to any third party without your prior written consent, except as required by law.

9. Warranties and Disclaimer

The Service Provider makes no warranties or representations about the suitability, reliability, availability, timeliness, or accuracy of the services provided. Services are offered “as is” without warranty or condition of any kind.

10. Indemnification

You agree to indemnify and hold the Service Provider harmless from any claims, damages, expenses, or losses arising out of your use of the services.

11. Entire Agreement

These terms and conditions, together with any additional agreements entered into between you and the Service Provider, constitute the entire agreement and supersede all prior agreements and understandings.

12. Contact Information

For cancellations, rescheduling, or any questions regarding your appointment, please contact us via email below.
Email: courtney@mondayprojectco.com.au

Last updated: October 2024